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We DO NOT offer refunds on completed design services, backdrops/banners, printed items or digital downloads. Rush fees cannot be refunded. Refunds for custom favor orders may be requested only if your provided "need by" date is 14 or more business days out. If designs have already been completed and approved, you will be assessed a $40 design fee that will be deducted from your refund amount. Once printing & assembly has began a refund cannot be issued however you can credit the amount towards a future order.